FAQ
Frequently Asked Questions
Welcome to Gentle Beginnings! We've compiled answers to the most common questions from new customers to help you get started.
Getting Started
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and enjoy a faster checkout experience in the future.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.
Shipping & Delivery
How long will my order take to arrive?
Delivery times vary depending on your location. You'll see estimated delivery times at checkout, and we'll send you tracking information once your order ships.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account.
Do you ship internationally?
Please check our shipping policy or contact us to confirm if we ship to your location.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us to discuss return or exchange options.
How do I return an item?
Contact our customer service team, and we'll guide you through the return process and provide you with return instructions.
Product Information
How do I know which product is right for me?
Each product page includes detailed descriptions, specifications, and images. If you need additional help choosing, don't hesitate to contact us—we're here to help!
Are your products safe and high-quality?
Absolutely! We carefully select every product in our collection to ensure it meets our high standards for quality, safety, and reliability.
Customer Support
How can I contact customer service?
You can reach us through our contact page. We're here to help and will respond to your inquiry as quickly as possible.
What if my question isn't answered here?
No problem! Feel free to contact us directly, and we'll be happy to assist you with any questions or concerns.
Still have questions? We're here to help! Don't hesitate to reach out to our friendly customer service team.