Shipping Policy

Shipping Information

At Gentle Beginnings, we're committed to delivering your baby and children's products safely and efficiently to your doorstep. Please review our shipping policy below.

Shipping Regions

We currently ship to the following regions:

  • North America: United States, Canada
  • Central America & Caribbean: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, and Caribbean islands
  • South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
  • Europe: Germany, Austria, Switzerland, Spain, Portugal, United Kingdom

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order has been shipped with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer competitive rates for all our shipping zones.

Delivery Times

Estimated delivery times vary by destination:

  • North America: 5-10 business days
  • Central America & Caribbean: 7-15 business days
  • South America: 10-20 business days
  • Europe: 5-12 business days

Please note: These are estimates and actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this to monitor your package's journey to your door.

International Shipping & Customs

For international orders, please be aware:

  • Customs duties, taxes, and fees may apply depending on your country's regulations
  • These charges are the responsibility of the recipient and are not included in our shipping costs
  • Customs processing may add additional time to delivery
  • We recommend checking with your local customs office for specific information about duties and taxes

Product Weights

All our products have accurate weights listed to ensure precise shipping calculations. Our items range from lightweight accessories (100g) to larger items like travel beds (2kg+).

Shipping Delays

While we strive to meet our estimated delivery times, delays can occasionally occur due to:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • High volume periods (holidays)

If your order is significantly delayed, please contact us and we'll help track it down.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery date for lost packages). We'll work with you to resolve the issue.

Contact Us

If you have questions about shipping or your order, please don't hesitate to reach out to our customer service team.

Last updated: October 2025